HOME TRIAL POLICY

Home trials are available for a limited selection of headwear. Limit of two styles per shipment.  This service is only available in Australia currently. $40 service fee per shipment [plus shipping costs]; this essentially covers our insured shipping and handling costs there and back. The samples have been worn but the integrity of the design and quality is in tact. Delivery is made Monday or Tuesday; you have a 3 day total window to try and the headwear must be in route for their return on the respective 3rd day, so Wednesday or Thursday. The day received is considered DAY 1 [signature is always required] and the day you post back is DAY 3. During your trial, the headpiece should be given the best care. Clean hands, and clean, product free hair is required. Please use the gloves provided to handle your headwear. We include the following in your trial package; all should be returned with the sample headwear:

  • Gloves

  • Return shipping label

  • Virtual Appointment (if requested)

Your trial samples should be packed up safe and boxed up same as they are received; the outer shipping box should be properly taped so all contents are secure. The return shipping label should replace the initial shipping label and any other stickers from the initial receipt should be removed. A returning shipment should never be left outside for pick up - please request “signature on delivery” with Australia Post. Please email us your tracking details as soon as the sample is sent back. If the samples are not dispatched on-time, on the 3rd trial day, the full retail amount listed on our site will be charged to your card. In the case that the garment(s) are received with sign of wear, damaged, an attempt to wash or not returned at all, the full retail amount listed on our site is processed on your card immediately. If your card is declined, legal action will be made.

If you choose to proceed with the order, a $40 service fee is reimbursed; we will refunded your initial try on request upon receipt of your order; $40 is the maximum reimbursement regardless of trying one or two headpieces. Reimbursement is valid 2 weeks from your try on. Any questions or concerns before booking an at home trial, please contact us!